Question 1

I cannot make it this year,
Can I get a ticket refund?

Accepted Answer

For TENT tickets and  'SLEEPING OUTSIDE' tickets:
Between 15.06.2023 and until 14.09.2023, you can resell your ticket/membership with our official resales partner 'TicketSwap'.

Go to TicketSwap, upload your tickets to the platform and find a new buyer.

For MINIBUS and CARAVAN tickets:
Between 15.06.2023 and until 14.09.2023, you can contact us at info@saterzametari.com. We will try to find a suitable partner, who will take over the complete order from you (including the minibus or caravan ticket). We will then accompany the ticket swap between you and them. Please note that these swaps can only work out, if you and your swap partner are fully cooperating. We cannot guarantee a successful exchange in any way, neither are we liable if the exchange does not work out.

After 14.09.2023, ticket swaps are no longer possible!!!
Please note that entrance without a ticket personalised on your name will not be possible.
Any late ticket swaps that haven't been authorised by our resales partner TicketSwap or by us, are invalid!

Question 2

Festival Wristbands

Accepted Answer

We will carry out random ribbon checks on the premises and at the entrances during the event. 
Passing on the festival wristband is not permitted.

FREQUENTLY ASKED QUESTIONS

I cannot make it this year, Can I get a ticket refund?

Festival Wristbands